How E-kiosks have reinvented the customer and retailer relationship

A colossal digital revolution is afoot right now, seen in accelerated global development across multiple industries, especially those focused on entertainment, retail, finance, sports, and healthcare. For those in the retail sector, however, even though challenges faced might seem daunting, growth and revenue opportunities presented might be too massive to ignore.

Customers across the world are always online, browsing, shopping, and buying products from both offline and online channels. The convenience of shopping online has regular patrons seeking more personalized service when they walk into a brick and mortar store.

Retail businesses, now more than ever, have grown increasingly customer-centric and are driven by analytical data gathered and digested by point of sales systems.

Cater to offline and online customers

In spite of the recent surge in e-commerce, offline retail stores continue to remain the primary choice for most customers. A majority of retailers have begun to upgrade their business models to reinvent and revolutionise in-store experiences.

E kiosk sales systems help integrate interactive digital displays, digital storefronts, virtual e-menus, virtual dressing rooms, touch screens, in-store kiosks, and magic mirrors. Delivering a paradigm in tailored customer care, as a retailer you can identify what your business needs to retain and win loyal patrons.

Personalised care drives loyalty

According to a survey study, 78% consumers believe they would purchase products from a retailer again, if they offered discounts that target their interests, needs or wants. While a higher percent (86%), said they would pay up to 25% above mark up for a superior shopping experience.

Industrious customers usually like to browse products online, before purchasing it in-store. Use point of sales solutions to test customer interest in new products and brands before displaying them in the shop. Through channels like self-service e kiosks, retail shop owners can pinpoint several opportunities to capture and engage your customer’s attention.

Tuned insights drive revenue

Work with a unified system that collects data while providing a complete view of your members, fans and loyal customers. POS systems segment your customer’s interests and behaviour. Analysis of data collected will help predict and target needs and wants of your target audience.

Imagine a retail world at your fingertips with point of sales systems. Stay ahead of competitors while gaining market share by targeting real time marketing. Curate localized offers on products from product design to effective pricing with the aim to improve customer experiences.

Why You Need to Switch to ERP

Many business owners have not come to terms with the importance of Enterprise Resource Planning (ERP) software . This importance cannot be over-emphasized if you want to compete with other business owners in this 21st century, where technology plays a huge role in business that you have no other option but to think ERP.

A business is like the human body and requires utmost attention and care. Imagine the updates that go on the body and relate it to your business, you will agree that indeed every serious business needs an ERP system. I know you don’t want your business to suffer and lack behind. ERP system has a wider scope of solving business problems though it comes with a price. In this article, we will take a closer look why you need to switch to ERP system and let go of that old and outdated one you have been using.

Most business owners don’t realize the benefits of ERP when compared to the cost and time the implementation process takes.

1) We all know the importance of customers when it comes to business. Let’s assume a customer calls and requests to verify a purchase order and your employee can’t give the required information due to the slowness of the system and takes a longer process. You will agree with me that the customer will be dissatisfied and a disgruntled customer can give a bad review about you. This incident can give your organization a bad reputation. But having an ERP implemented on that system, the access to that information will be faster with accuracy at a click of the finger. This will make you and your client happy.

2) Another reason why you need to switch to the ERP system is because of its reduction of redundancies in operation and the improvement of business productivity, which keeps you ahead of your competitors. With ERP, you are safe from repetition of data entries. ERP software is fashioned to reduce paperwork and administration and make your business more efficient in general.

3) You should switch to ERP because of growth. It is the desire of every business owner to expand. Sometimes, growth can be difficult to handle, especially when it is unplanned. But with the ERP system you can perform multiple tasks at the same time which could have required more people to do.

4) When it comes to making decisions in business, time is of the essence. With the ERP system, you can analyze data in a shorter time with efficiency. The quicker the report, the faster your team can make quality decisions.

5) If each department uses a different system to track orders and sales, then your business needs to switch to ERP because it is not running effectively. For example, the accounting department software is different from the sales department. With ERP, this challenge is eradicated and helps in resource utilization.

The ERP system will lessen the stress of continuous updating and reduce security threats. No matter how small or big your business may be, it requires some level of ERP system to enable it process and store your vital information for future purpose.

What Is a Self Service Kiosk? What Are Its Advantages?

Why use self-service payment kiosks?

In today’s fast-paced world, customers do not have the time, energy or the money to stand and wait in long lines and endless queues whether it’s at the bank, a restaurant, a fast food joint, the hospital, a ticketing counter or just about anywhere else that renders services to consumers. Hiring manpower and manual labor is not only expensive for organizations in terms of paying the employees monthly salaries/remuneration and benefits but the cost of training these employees is also extra added input costs to these organizations.

This is why self-service and/or payment kiosks are becoming more and more popular and are being implemented by more and more organizations all over the world. From the smallest companies to the largest multinational organizations, self-service payment kiosks are becoming the new in thing and consumers also find it much easier, faster and convenient to use instead of having to wait for hours for a customer service specialist to attend to their needs and requirements.

What is a self-service payment kiosk?

So there are self-service kiosks and there are payment kiosks and there are also kiosks that combine both these services in one. A self-service kiosk is an automated machine, tablet, mobile device or any other kind of visual display electronic device installed in a particular customer service outlet such as a fast food joint, a café, a bank, a hospital, a pharmacy, a shopping center, a movie theater and any other place that requires a particular kind of service or services to be rendered to customers.

Depending on the service type and the kind of organization or company and the type of services that they render to customers, the self-service or payment kiosks will differ in utility and functions. A kiosk in a bank would offer various banking and finance options to customers, a fast food outlet kiosk would offer an e-menu with payment options, a hospital kiosk would offer various medical services/tests to customers including a coupon system, a movie theater kiosk would dispense movie tickets, and so on.

What are the advantages of self-service payment kiosks?

  • Self-service kiosks help save time, money, manpower, labor.
  • They are very easy and convenient to use and render speedy services.
  • They can be programmed in a variety of languages to assist all kinds of customers.
  • Payment kiosks accept all kinds of debit/credit cards and ensure safe banking transactions.
  • They help reduce the inputs costs of the company drastically.

Self-service kiosks help in ERP, CRM, POS and other customer support services and solutions for retail organizations. Solution Details is a company in Singapore that specializes in rendering these services.

Four Things to Know Before Investing in a POS for Retail Outlets

In today’s world success is spelt by profits. The initial momentum of any business is gained by passion but sustainability depends on the technology in use. While considering the implementation of a new technology, the dilemma of choosing the most appropriate software and hardware leaves most business owners in a fix. Here are 4 aspects that a retailer must be aware of before investing in a point of sale software.

1. The cost of a basic POS system: Software cost varies on the provider. The cost range of a basic software is in the range of $1200- $2500 per terminal or license. Investing in a complete Retail Management suit will be at a much higher price. Per workstation with added cost of rental, loyalty, service, hardware, training and implementation, the price may shoot up to $7000. Upgrades and annual support cost comes at an extra price. Final price of POS in few cases can be brought down by choosing a package.

2. Profit increase and POS: The whole idea behind investing in a POS is to increase profits. There are many benefits of POS that ensure that profits stay high and business thrives. Money spent towards employing manpower at the checkout stations can be saved by an efficient and swift POS system. The ability to track inventory reduces loss incurred by purchase of wrong stock. Replenishing stock becomes efficient: those which attract the least profits can be maintained in minimum quantity while items in high demand can be bought in excess. POS indirectly improves customer management. The software can help in locating the items asked for and check its stock availability. PO can help the retail store branch out into e-commerce.

3. To invest in the software or hardware: Hardware and software deliver results when used in conjunction. Although installing the right hardware is important, working of the same is controlled by the software installed. When working with monetary constraints it is advisable to invest in software and run the same on pre-existing hardware. Check the compatibility of the scanner, display system and printer with the installed software before you begin.

4. Server crash: Choose a POS system that offers redundancy. Such systems must be manually operable in the event of a server crash. POS stations must sync automatically to the backup once it resumes. All the transactions that were completed while being offline must be communicated with the server.