Benefits Of Queuing Management System In An Organization

Customer experience are an important factor in the development and growth structure of any businesses. Keeping your customers, staff and management entertained and high spirited, is a key to building a high company image. For something as important as this, having set up a customer queuing management systems could be one possible solution.  Though this incurs one time cost as well as maintenance cost from time to time. The article below would explore how the benefits of a customer queue system outweighs the costs in the long run.

This is also echoed by the founder and director of S-Tech,  Khalid Salim

“Happy customers will always be your best ambassadors. Not to mention the increase in revenue due to the customers being relaxed and happy”

The article explores further on the benefits of queue management system have on customers and how they would pay off in long-term for business and also as well as an insight into the different digital methods how it can be implemented.

More on the article can be read here 

Following are the rundown of 5 main reasons why you should consider an intelligent queuing management for your organization:

The Hassle Of Long Lines

It comes as no shock that long waiting lines are a deterrent to anyone visiting a service. Long lines put people off and can harm the business image negatively to a point where it becomes associated to your organization. No one likes to waste their times waiting to be served and hence, queuing management system plays a vital role in every organization. It reduces the wait time thus improving productivity. A will also help reduce a crowd in a limited area.

Improving The Productivity Of Your Staff

Long lines can put stress on your staff. If your staff has to deal with numerous people in a short time, chances are that the quality of services provided will fall. To tackle this, an efficient QMS system must be integrated in your organization. This will improve the productivity of your staff, will restore their focus and the outcome will naturally be an overall great consumer experience. This also makes the employees feel accomplished and the work experience becomes more free and fulfilling.

Reduction In Consumer Complaints and Errors

When you have an efficient QMS system for your organization, customers get a real-time status of their position in the queue, making it possible for them to use their time more efficiently. This coupled with a set of employees aiming to give your consumers a better experience reduces the number of complaints that you may receive otherwise. The fact that the customers don’t have to waste their time standing in a long queue creates a sense of consumer experience thus giving your business a more efficient and professional image.

Customer Feedback

Time is money. And your customers are your judges. With an efficient QMS system, you can expect devices that will help record the customer reviews on your services. These reviews will ultimately be stored as data. This data can be used to further improvise on the fallouts and errors that might have been missed out. After all customers are kings and their feedback is valuable.

Mobile And Internet Queuing

In today’s world where almost everyone owns a smartphone and most people having access to the internet, mobile and internet are your organization’s best friends. Most QMS systems make use of mobile phones and internet to provide the customers with a fulfilling experience where they don’t have to waste their time waiting. Mobile and Internet queuing has become especially popular in restaurants and dining places where customers are informed about their waitlist through SMS etc.

Improving Brand Image

Overall, all of the above factors combined, improve your brand image and customer relationships. For any business, the relationship and the loyalty of the customers is or rather should be of the utmost importance and a great QMS system will help strengthen just that. The appeal and the brand image is boosted in the market. This factor turns the visitors into your customers and thus go on to influence the opinion of a larger base. It is essential that the upper management is able to envision the long term benefits of a customer queue management system, investing in a good experience for your customers is of course and should be the priority of every business. For businesses like FMCGs (Fast moving consumer goods) or other companies which deal with large exchanges with customers, they would be able to feel and measure the  benefits of having invested in a customer QMS system in a short time span of 1-2 months.


How to Make Surveillance More Effective For Your Business

The Advantages of Having a Good Software in Your Surveillance System

As global threats and tension increase more and more people are investing in surveillance systems. A good surveillance system is dependent on its software. The software processes the data as intelligently as possible and if you have used the edge solution, it then helps to lessen the bandwidth as well. If the number of cameras installed overwhelms you and get you to thinking who is going to sit and analyse them, don’t worry, a good software does it for you.

The advantages of a good access control system :

The software can be customised

While some features maybe beneficial for one, it may be a useless service for the other. And that is why a good CCTV and video analytics solutions provider will be able to customise it according to your needs.

It can be accessed remotely

The latest technology allows you to be able to access the surveillance from anywhere on your tab or smartphone.

Motion detection

Counts pixels and therefore able to notice the slightest movement.

Recognising patterns

If there is a specific pattern that you want to identify, that can be programmed into the system. Usually they are used to identify:

License plates

Abandoned objects

If the camera’s been tampered

Monitoring security points

Benefits provided to the retail and hospitality sectors

It can be used to analyse the following apart from providing security options. The software needs to be programmed accordingly of course.

Queue management and alerting in case of overcrowding

Identifying trends in the business (what people are buying/ordering the most)


The variety of filters it provides for the best security

Direction filters help to remotely change the angles and direction of the camera within the accepted and decided range and angles

Speed filters that allow to increase and decrease the speed of the video

Dwell filters which have variable time thresholds

Object filters remove birds, animals, or anything that are not meant for scrutiny, avoiding clutter in storage

A good software can only be customised to your needs by experts in the field, who understand your requirements and are aware of the latest options available in the market. You should also seek advice on what best suits your business rather than just by going with the trend. Select your CCTV and video analytics solutions accordingly.

To know more visit OR RSVP now.

4 Must-Haves of a Point of Sale System

Many retail and hospitality businesses are using POS software in Singapore. A perfect point of sale system normally gives the business a new level of smooth operations, increased efficiency, and enhancement of profits. If you buy or install the wrong systems, mishaps might occur which could cost your business and attract loses. The mistake people do is that the buy POS systems that are not meant for their businesses. The point of sale should be compatible to your business to ensure that it serves you well and efficiently. Below are some of the most haves that a point of sale should have.

1.Fast Checkout and Customer Data

The sales process should be perfectly and automatically monitored by the POS software. The point of sale must be in a position to complete transactions without manual assistance from the sales team. If there is any manual assistance on your POS, you should replace it. It should be in a position to convert customer data into reliable information. Such information can be used for reference purposes and building customer relationship through offering incentives in regard to customer purchasing behavior. You dont have to use the CRM software when you have the point of sale system because it has to do this automatically for you.

2.Automated Purchasing Program

As a retailer, you should know the fast moving goods in your business. The POS should record the customer purchasing data and notify you when critical products are running low in the stores. It will be easy for you to order products on time to avoid shortages. POS system comes with this feature to enable users know the time when they need to order products in regard to the sales statistics.

3.Ability to Connect Remotely With Other Devices

As a retailer, you would like to always monitor your business operations even when you are on the go. This will only be possible when you can connect your point of sale to your portable devices like tablet, phones and iPads so that you monitor closely what is happening at your business. It should also be able to connect to other businesses so that you monitor your sales centrally and make appropriate decisions regarding your flow of goods.

4.Payment Card Agreement

Protecting your customers card information is very important. The POS system in Singapore should have the ability to protect customers credit cards information. This can help build trust and reliability from customers since they will be sure that your business payment system is safe. If your POS system does not have this feature, you might face legal penalties as well besides losing customers trust.

The Bottom Line is that a point of sale should be well equipped with modern working tools that serve to provide clarity on sales and also keep and protect customers data. If it makes your business operations complicated, you should change it because it is supposed to smooth your business operations. The good thing is that POS nowadays come with a feature to integrate your business outline in it so that you monitor everything on one place.

Singapore POS System Konverge Makes a Stride

Now, there are quite a lot of different business niches which are going to be able of benefiting from the implantation of a proper, current and contemporary POS system. This is something particularly convenient, and its going to introduce a tremendous amount of advantages, regardless of the business that you are running.

Lets take a look at one of the most common fields in which POS Software in Singapore is being implemented and integrated restaurants and other food services. Now, the truth is that this particular industry has come a tremendously long way in the last few years and there are a lot of implementations which are well worth it.

Imagine having to patronize a restaurant and having to wait a particularly long time only for one order to be taken. Then, the client has to wait the same amount of time for the order to be prepared and served. This is going to get tremendously unsettling and frustrating, and this is how you lose a client or his loyalty. In the competitive industry of this type, this is something that you just cant afford. With this in mind, excellent customer service is absolutely out of the question if you want to ensure that everything is handled as per the highest industry standards.

If an emenu on a ipad was presented to a customer, they would then be able to quickly make a quick and accurate order without much hassle.

Here Comes the POS System

This is a contemporary and smart integration which is going to cut down waiting times considerably by enabling the customer to order their food through contemporary systems. Basically, this is a platform which will allow you to run your business with the convenience of your mobile device its as simple as that.

Retail Applications

This is also something that you might want to take into account. POS software is actually something which is particularly popular throughout a range of different retail businesses. This is because it comes with a splendid amount of different benefits which should most certainly be considered.

It allows for convenient multi-tier pricing, promotions, and discount handling as well. This is something which is absolutely critical in the context of modern reality, especially when it comes to the retail business. Furthermore, Singapore POS system comes with quite a lot of different perks. It provides you with real-time data, hence allowing you to ensure that everything is handled as per the highest industry standards. Having actionable and current information is going to allow you to make the right decisions. When you combine this with the fact that the system will also allow you to keep perfect track of your inventory throughout the entire time, this becomes something incredibly precious to own.

As you can see, there are quite a lot of different perks which come with the POS system. This is something that every scaling and evolving enterprise in the retail sector should consider if it is to reap any success. It is safe to say that this is a solution capable of taking your business to the next level.

Features of POS System Ideal for Small Business

Owners of retail business are always running on a tight schedule which sometimes makes it too difficult to manage the different process especially if they are using the manual system. An automatic system like the POS software is a great tool that will help you streamline the different business task. It can also help you in improving your productivity and elevating the customer satisfaction. However, choosing the ideal POS for your business will not be a simple task.

Different Features of POS Systems Small Business Owners Should Consider

Based on the recent numbers, at least 64% of the small business owners are not yet adopting a POS system. POS software in Singapore can assist business owners in a lot of ways. It can help in determining the weakness/opportunities of your business and manage your data and inventory. To help you in choosing the best POS, we listed some of the best features that can create good customer experience and streamline the business process.

Sales Reporting

By having a sales and analytic reporting, you will be able to understand the sales data of your small business. It will help you to capture automatically the parts that are doing well in terms of sales, and it also shows the revenue that a particular product is generating. This will instruct you to drive the resources of your business to the products that are generating income. According to the study, at least 76% of the retail industry wants a POS system that provides sales and analytics reporting.

Customer Management

By having a customer management feature on the POS, business owners will be able to devise a plan to attract high-quality consumers. This type of feature has the ability to capture the purchase history of a particular customer that will help them to identify their valuable customers depending on the amount that they spent. Proper identification of your loyal and high-spending consumer is essential for your small business. At least 66% of the consumers claim that they will no longer shop on a particular store that does not recognize them as loyal consumers.

Employee Management

This type of feature is another essential component of a successful business. At the very least, the POS system should allow precise tracking of their working hours, time clocks, and shift scheduling. The more advanced model of the POS has the option to allocate the sales commission. It is very important to properly manage your employee. With POS, you will be able to give your workers an easy access on their schedule and decrease your overhead.

Inventory Management

Proper management of your inventory also plays a major role in your business success. This feature is like giving you an instant access to your stock. This helps you in removing any inefficient process such as manual counting of the stocks. At least 74% of the people who upgraded on point of sale Software are requesting for inventory management feature.

Other essential features that you need to consider for your POS include barcode scanning and receipt printing. All these features will help you in completing the transaction immediately.

How POS System Can Help You Serve Clients Efficiently

Retailers think that retail pos systems are only meant to make business operations efficient, precise and smooth. That is true, but through point of sales systems, you can serve your clients well and attain an excellent reputation. One of the ways of improving your business is to make perfect decisions that will propel your business to higher levels. POS can help you to do this by providing you with the best information regarding your business operations and inventories. How do POS systems help you to build a nice reputation to your clients? Find out below.

They Convert Customer Data into Information

When serving clients, you should give them individualized services so that they feel that personal touch and consideration from you. Through this, you will win their trust, and you will always have them in your stores shopping regularly. POS systems can help you serve your clients perfectly because they record the address of the client, their contacts and the priority goods that they always buy. You can, therefore, decide to offer free transport, home deliveries and other after sale services that will make the client abide to your services. Through such services, be sure that you will retain them no matter how stiff the competition is.

They Give You Data on Consumer Buying Habits

As a retailer, there are those clients who buy frequently and in large quantities than others. Such people deserve special incentives that will make them speak positive of your and create a nice name for your business in the market. But you wouldnt know who buys in excess and more frequently than the other without proper records. POS for retail can record all the data of every client thereby giving you the knowledge to decide on who deserves reward and who does not.

They Enable You to Serve Clients Faster and Precisely

Before the coming of the POS systems, people used to make use of calculators to do their calculations. A lot of errors used to be made because it was all a manual process. Retailers used to spend extra hours after business hours to analyze business data and inventories of the whole day before going home. Such things compromised the quality of services offered to clients and so many businesses collapsed. Through the POS systems, you will be able to serve clients faster, get direct updates of almost everything in the business and you will also be in a position to manage your business from whichever location you will be.

To conclude, point of sales are meant to promote business expansion through facilitating quality service to customers and through facilitating quality business management. Make sure that you buy the appropriate POS system for your business to ensure that it does not create mishaps during functioning. To ensure that you are buying the perfect machine, ask the seller to test it on your presence. It is important for you to buy reputable brands that are known by many people.

The Features of a Point of Sale of a Restaurant

Tracking or observing restaurant sales manually could be difficult because the things are bought separately and randomly. POS can compile all data and show you all products that are selling in large numbers as well as show you all products that are selling in low numbers. It makes you decide appropriately on the kind of foods to prepare and keep in the store since it gives you the data on which foods are bought in large numbers. Point of sale systems for restaurants should have typical features that allow you to operate and manage the restaurant as required.

Order Entry and Tracking Features

When, a customer orders wine, food or any drink, the POS system should be able to record all the purchased products. A good point of sale has a touch screen to enable you to do quick data input so that you serve clients quickly and efficiently. Order tracking helps you to know the products that need to be replaced or added in your restaurants so that you prevent shortages of important products. Through the order tracking feature, you will be able to plan orders earlier and notify suppliers so that deliveries are done on time.

Customer Database Establishment

When your restaurants offer food delivery services to clients, it is good to have a customer database. In this database, the POS software in Singapore will keep contact information, address data of every client and the kind of products that the client normally purchases. Maintaining close contact and cooperation with your clients makes you establish a strong relationship. Through this, you can increase customer product ordering frequency. Through this feature, you will be able to make the best judgment on which customers to offer discounts and which ones not to depending on their buying quantity and frequency.

Reporting to You about Business Operations

In restaurant handling, it is good to ensure that you have regular updates of your business operations. Through getting frequent reports, you will be in a position to make excellent principles that will propel your business forward. Make sure that the point of sale system analyses all the business information and brings to you all the data. If your restaurant POS does not give you direct updates, you might end up missing some essential data that could be very vital in business planning and management. Choose your point of sale software excellently, and you will eliminate all the mishaps in your business.

Theft Prevention in the Restaurant

In a restaurant, your workers could end up not recording some things so that they go and sell somewhere else to make extra cash. The Singapore POS system is able to track all the stock and alert you on the missing items. Even when a client has refused to pay, the POS will provide all the data and ensure that you take the necessary actions. It is a tool that is meant to enhance your business analysis skills and make you stay informed always.

The bottom line is that a restaurant POS will combine all the random data of product sales and customer information.

Top Merits of Sap Training

Today, many organizations are implanting SAP to excel in operational efficiency. When SAP implementation is done in a correct manner, it can create a solid foundation for the future growth of an organization. It can also enhance productivity and improve the bottom line. However, when people who will be using the new system are not trained properly, the cost can run into millions. Moreover, when end users do not get training, the investment made for SAP implementation will be useless

Take a look at some of the facts related SAP ERP training which may come handy for you

SAP ERP projects which were given an allocation of 7 percent in the budget to training got higher success than those projects where just 4 percent of the budget was allocated to training.

The best brands make it point to integrate their training with the most common business processes to maximize the benefits out of the SAP solutions.

More than half of the best companies ensure that their new hires are trained after the initial phases of sap implementation .

SAP training is a vital part of SAP implementation and as such, it should be assigned a high priority. The training on SAP should start from the beginning and should persist till the time the SAP implementation process is completed. Online training of employees is a great option to conduct a cost-effective training. When E-learning techniques are used, they lead to saving time, effort and money while implementing SAP systems for companies. You can have a look at the top merits of implementing SAP training.

System implementation can be done successfully

SAP implementation does not only mean having the required technology in proper place, There are some organizations that believe their employees can start using the new system as soon as it has been launched and feel that training is not necessary. This perception often leads to not using the SAP system by the employees. Thus, an effective SAP training should be assigned a high priority for successfully implementing the new system.

Improving employee productivity

When organizations provide effective SAP training to their human resources, the latter can work more efficiently and in a competent manner. The employees can complete their work in less time and with fewer resources and money while delivering superior work quality.

Saves time while reducing cost

The SAP system can be successfully implemented depending on how the end users can get used to it and operate it at their respective jobs. So, training the end users is essential for utilizing the SAP’s system functionality so that the employees can become more efficient and proficient at their jobs without any external help. As a result, not only costs are reduced but processes are improved and time gets saved too.

Top signs to know a business needs ERP Software

Does it take a long time to reconcile the financial statements in your organizations every month? Are your sales forecast based more on guesswork rather than on actual figures? Is your company facing problem to maintain its customer satisfaction level and order volume? Along with all these issues, a business may not have any clue about the actual inventory level in its warehouses and it is tough to find it out. If your company is facing all these troubles, then it is high time that it considers deploying an ERP system.

Here are some of the signs that your company is ready to launch an ERP system.

Accounting is tougher and takes longer time

Very frequently, the first telltale signs that your business requires ERP software will begin from its accounting department. When your manpower depends on manual sales orders and invoices, they actually end up spending several hours every week entering the figures manually into different sales and accounting systems. It is time for you to contemplate the amount of time that is getting wasted on jobs that the erp software can take care instantly.

Information about the business is difficult to access

When someone asks what the average sales margin of your business is, how much time does it take you to respond to the query? Is it easy to find out the value of the key business metrics like sales to date or orders per day? Any company that relies only on spreadsheets and its manual systems, it has to update them constantly and reconciliation has to be done manually. Now, that could take quite some time. Today, the pace at which businesses operate is much faster than before. It signifies that the human resources in your organization will keep requiring immediate access to data. When an organization opts for an ERP solution, the management can have access to a holistic view of the operations at all times. Other employees are also able to access the information that is required for doing their work in a more effective manner.

Different business processes have different software

It is not that different front end and back end systems cannot run simultaneously but they can damage all those key business processes in your organization, which need to ensure that your business is running without any hiccups. When accurate data is not available from sales, the company’s inventory management can suffer. If accounting does not provide the latest updated information, there could be a ripple effect on all systems starting from the payroll to the marketing budgets.

How E-kiosks have reinvented the customer and retailer relationship

A colossal digital revolution is afoot right now, seen in accelerated global development across multiple industries, especially those focused on entertainment, retail, finance, sports, and healthcare. For those in the retail sector, however, even though challenges faced might seem daunting, growth and revenue opportunities presented might be too massive to ignore.

Customers across the world are always online, browsing, shopping, and buying products from both offline and online channels. The convenience of shopping online has regular patrons seeking more personalized service when they walk into a brick and mortar store.

Retail businesses, now more than ever, have grown increasingly customer-centric and are driven by analytical data gathered and digested by point of sales systems.

Cater to offline and online customers

In spite of the recent surge in e-commerce, offline retail stores continue to remain the primary choice for most customers. A majority of retailers have begun to upgrade their business models to reinvent and revolutionise in-store experiences.

E kiosk sales systems help integrate interactive digital displays, digital storefronts, virtual e-menus, virtual dressing rooms, touch screens, in-store kiosks, and magic mirrors. Delivering a paradigm in tailored customer care, as a retailer you can identify what your business needs to retain and win loyal patrons.

Personalised care drives loyalty

According to a survey study, 78% consumers believe they would purchase products from a retailer again, if they offered discounts that target their interests, needs or wants. While a higher percent (86%), said they would pay up to 25% above mark up for a superior shopping experience.

Industrious customers usually like to browse products online, before purchasing it in-store. Use point of sales solutions to test customer interest in new products and brands before displaying them in the shop. Through channels like self-service e kiosks, retail shop owners can pinpoint several opportunities to capture and engage your customer’s attention.

Tuned insights drive revenue

Work with a unified system that collects data while providing a complete view of your members, fans and loyal customers. POS systems segment your customer’s interests and behaviour. Analysis of data collected will help predict and target needs and wants of your target audience.

Imagine a retail world at your fingertips with point of sales systems. Stay ahead of competitors while gaining market share by targeting real time marketing. Curate localized offers on products from product design to effective pricing with the aim to improve customer experiences.

Why You Need to Switch to ERP

Many business owners have not come to terms with the importance of Enterprise Resource Planning (ERP) software . This importance cannot be over-emphasized if you want to compete with other business owners in this 21st century, where technology plays a huge role in business that you have no other option but to think ERP.

A business is like the human body and requires utmost attention and care. Imagine the updates that go on the body and relate it to your business, you will agree that indeed every serious business needs an ERP system. I know you don’t want your business to suffer and lack behind. ERP system has a wider scope of solving business problems though it comes with a price. In this article, we will take a closer look why you need to switch to ERP system and let go of that old and outdated one you have been using.

Most business owners don’t realize the benefits of ERP when compared to the cost and time the implementation process takes.

1) We all know the importance of customers when it comes to business. Let’s assume a customer calls and requests to verify a purchase order and your employee can’t give the required information due to the slowness of the system and takes a longer process. You will agree with me that the customer will be dissatisfied and a disgruntled customer can give a bad review about you. This incident can give your organization a bad reputation. But having an ERP implemented on that system, the access to that information will be faster with accuracy at a click of the finger. This will make you and your client happy.

2) Another reason why you need to switch to the ERP system is because of its reduction of redundancies in operation and the improvement of business productivity, which keeps you ahead of your competitors. With ERP, you are safe from repetition of data entries. ERP software is fashioned to reduce paperwork and administration and make your business more efficient in general.

3) You should switch to ERP because of growth. It is the desire of every business owner to expand. Sometimes, growth can be difficult to handle, especially when it is unplanned. But with the ERP system you can perform multiple tasks at the same time which could have required more people to do.

4) When it comes to making decisions in business, time is of the essence. With the ERP system, you can analyze data in a shorter time with efficiency. The quicker the report, the faster your team can make quality decisions.

5) If each department uses a different system to track orders and sales, then your business needs to switch to ERP because it is not running effectively. For example, the accounting department software is different from the sales department. With ERP, this challenge is eradicated and helps in resource utilization.

The ERP system will lessen the stress of continuous updating and reduce security threats. No matter how small or big your business may be, it requires some level of ERP system to enable it process and store your vital information for future purpose.

What Is a Self Service Kiosk? What Are Its Advantages?

Why use self-service payment kiosks?

In today’s fast-paced world, customers do not have the time, energy or the money to stand and wait in long lines and endless queues whether it’s at the bank, a restaurant, a fast food joint, the hospital, a ticketing counter or just about anywhere else that renders services to consumers. Hiring manpower and manual labor is not only expensive for organizations in terms of paying the employees monthly salaries/remuneration and benefits but the cost of training these employees is also extra added input costs to these organizations.

This is why self-service and/or payment kiosks are becoming more and more popular and are being implemented by more and more organizations all over the world. From the smallest companies to the largest multinational organizations, self-service payment kiosks are becoming the new in thing and consumers also find it much easier, faster and convenient to use instead of having to wait for hours for a customer service specialist to attend to their needs and requirements.

What is a self-service payment kiosk?

So there are self-service kiosks and there are payment kiosks and there are also kiosks that combine both these services in one. A self-service kiosk is an automated machine, tablet, mobile device or any other kind of visual display electronic device installed in a particular customer service outlet such as a fast food joint, a café, a bank, a hospital, a pharmacy, a shopping center, a movie theater and any other place that requires a particular kind of service or services to be rendered to customers.

Depending on the service type and the kind of organization or company and the type of services that they render to customers, the self-service or payment kiosks will differ in utility and functions. A kiosk in a bank would offer various banking and finance options to customers, a fast food outlet kiosk would offer an e-menu with payment options, a hospital kiosk would offer various medical services/tests to customers including a coupon system, a movie theater kiosk would dispense movie tickets, and so on.

What are the advantages of self-service payment kiosks?

  • Self-service kiosks help save time, money, manpower, labor.
  • They are very easy and convenient to use and render speedy services.
  • They can be programmed in a variety of languages to assist all kinds of customers.
  • Payment kiosks accept all kinds of debit/credit cards and ensure safe banking transactions.
  • They help reduce the inputs costs of the company drastically.

Self-service kiosks help in ERP, CRM, POS and other customer support services and solutions for retail organizations. Solution Details is a company in Singapore that specializes in rendering these services.

Four Things to Know Before Investing in a POS for Retail Outlets

In today’s world success is spelt by profits. The initial momentum of any business is gained by passion but sustainability depends on the technology in use. While considering the implementation of a new technology, the dilemma of choosing the most appropriate software and hardware leaves most business owners in a fix. Here are 4 aspects that a retailer must be aware of before investing in a point of sale software.

1. The cost of a basic POS system: Software cost varies on the provider. The cost range of a basic software is in the range of $1200- $2500 per terminal or license. Investing in a complete Retail Management suit will be at a much higher price. Per workstation with added cost of rental, loyalty, service, hardware, training and implementation, the price may shoot up to $7000. Upgrades and annual support cost comes at an extra price. Final price of POS in few cases can be brought down by choosing a package.

2. Profit increase and POS: The whole idea behind investing in a POS is to increase profits. There are many benefits of POS that ensure that profits stay high and business thrives. Money spent towards employing manpower at the checkout stations can be saved by an efficient and swift POS system. The ability to track inventory reduces loss incurred by purchase of wrong stock. Replenishing stock becomes efficient: those which attract the least profits can be maintained in minimum quantity while items in high demand can be bought in excess. POS indirectly improves customer management. The software can help in locating the items asked for and check its stock availability. PO can help the retail store branch out into e-commerce.

3. To invest in the software or hardware: Hardware and software deliver results when used in conjunction. Although installing the right hardware is important, working of the same is controlled by the software installed. When working with monetary constraints it is advisable to invest in software and run the same on pre-existing hardware. Check the compatibility of the scanner, display system and printer with the installed software before you begin.

4. Server crash: Choose a POS system that offers redundancy. Such systems must be manually operable in the event of a server crash. POS stations must sync automatically to the backup once it resumes. All the transactions that were completed while being offline must be communicated with the server.